CANCELLATION POLICY: If a cancellation is made within 7 days of making the booking 50% of the overall amount will be charged. If less than 2 days cancellation notice is given 75% will be charged and if less than 24 hours cancellation notice is given 100% of the total amount will be charged.
Once your booking has been confirmed and your Itinerary and Invoice received, any additional extras will be added i.e. (Extra paxs or requests) a new invoice will be generated to reflect the changes.
PAYMENT BY CREDITCARD: Please note a 2% surcharge will be added when making a credit card payment from NZ, or Overseas to Te Hana Trust.
Please note: You will be invoiced and charged the full amount agreed upon prior your visit regardless whether or not your number of people expected reduces for whatever the reason may be.
If for any reason of weather or any other circumstance the tour is cancelled by the operator, a full refund of the purchased amount for that specific tour will be given to the customer. This will be deemed to be the full and final payment.
Wet weather: The Village Tour is optional with wet weather gear, whereby the full purchased amount will not be refunded.